If you created a duplicate of a contact by accident in your CRM, this feature was made for you!
This feature allows you to regroup data from a contact card to another in just one click.
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How does merging work?
This feature allows you to merge a Source contact card (S card) into a Destination contact card (D card) in order to regroup all data on one card only.
The merging process of an S contact into a D contact precisely consists in:
Reassign opportunities, projects, purchases, orders, actions and discussion threads associated with the S contact to the D.
Delete the Source contact by keeping the related data if the destination card is empty or by deleting data if the destination card already has data.
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What's required for merging a card?
Must have deleting rights on CRM contact cards
Must have writing rights on all cards associated with the S contact card (i.e. contacts, actions, opportunities, projects, orders, purchases, etc., if there are any)
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Merging contact cards
Warning
Merging companies is non-reversible
Data from the source card will be deleted
We recommend you to carefully read the "How does merging work?" section before proceeding.
In order to merge two companies:
Open the Source card
Click on the "..." button in the header, then click on "Merge"
Select the Destination card > Read the warning on the consequences of merging
Rights check for merging
If the rights check is complete ➡️ It means you have the sufficient rights for merging ➡️ Click on Launch to start merging
If not ➡️ Your rights are not sufficient and you cannot proceed with the merge ➡️ The user can only cancel and must edit their rights or contact their administrator
A blue pop-up on the bottom right indicates the beginning of the merging process, then a green pop-up appears once the merge is done
You can then check the merged card by clicking on "Open the merged card" on the green pop-up.
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F.A.Q.
I cannot find the button to merge contacts
Please make sure that you have deleting rights on the source card.
I get an error on my rights check and I'm told to contact my administrator
You MUST have reading, writing and creating rights for all related cards. For example, if you wish to merge a card that contains a related opportunity, into another card, you must have the access right to create opportunities. You may refer to the "What's required for merging a card?" section.